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Visit Intelliverse at Call Center Week – booth #215

*** MEDIA ALERT *** MEDIA ALERT *** MEDIA ALERT ***

Intelliverse to Host Roundtable Discussion at Call Center Week

Las Vegas – June 5, 2012 – The Call Center Challenge Roundtable Discussions are energetic, fast-paced, interactive dialogues that serve as a forum to jumpstart discussions about ideas and solutions from leading experts in the industry at IQPC 13th Annual Call Center Week.

Frank E. Paterno, vice president of marketing for Intelliverse, will moderate Table 5: Automation Strategies for Enhancing (Rather than Detracting) Customer Service.

During the discussion, Frank will focus the conversation on the following:

• Balancing cost benefits and customer experience
  
• Employing IVR and ACD technologies in tandem for a cost effective, enhanced experience
  
• Outbound Communications Line - Schedule or trigger outbound marketing campaigns and urgent messages to customers via phone, text or email
  
• Positioning call centers as a competitive advantage
  

When:
Wednesday,
June 6 11:00 am

Where:
IQPC 13th Annual Call Center Week
Caesar’s Palace – Neapolitan Ballroom 3
Las Vegas, Nevada

Follow Intelliverse on Twitter for live updates from #CCW2012.

About Intelliverse®

Intelliverse is a provider of cloud communications solutions for businesses. The company provides a complete, hosted cloud-based platform that integrates IVR, ACD and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight resulting in better business decisions. For more information, visit http://intelliverse.com/.

Press Contact:

Sandra Donovan
770.663.5496
sandra.donovan@intelliverse.com

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